FAQ's

Some of our practices require an appointment made prior to your consultation. Please check with your preferred practice to confirm if they allow walk-in consultations.

By visiting our website, www.stjohnhealth.com.au, and choosing your preferred practice. This will then lead you to our booking system, where you are able to schedule an appointment. Alternatively, you can call the practice directly and organise an appointment over the phone.

We use HotDoc to securely process payment for your appointments in a more convenient way. Various appointment types will require confirmation by requesting your credit card details via an SMS link (HotDoc). Please note that if you are bulk billed, your credit card will not be charged.

You will be prompted to add your payment details at the time of booking your appointment. You will not be charged the full payment until after your consultation.

Consultation charges vary based on the severity of your condition and the length of the consultation.

Extra costs may be incurred for consumables and other services such as skin checks, procedures, iron infusions, worker’s compensation, private and commercial driver’s license. Please discuss this with our friendly receptionists prior to booking.

Bulk billing is when a doctor accepts the Medicare rebate paid by the government as full payment for the service they have delivered.

When the government first introduced Medicare in 1985 the rebate was 85% of the Australian Medical Association (AMA) recommended fee. However successive governments have failed to increase the Medicare rebate in line with inflation, and now the rebate amount is less than half of what the AMA recommended appointment fee is (which has increased yearly in line with inflation). So, when patients are bulk billed, the medical centre receives only $41.20, instead of our standard fee of $80.00 - $90.00 (in line with the recommended AMA schedule).

The graph below reflects the rising ‘cost of healthcare’ compared to ‘Medicare rebate’ since 1985.

The fees generated from patient appointments cover the expenses of running a medical centre, including wages of reception, administration and cleaning staff, building lease, electricity, phones, computer and software fees, insurance etc, all of which have been increasing with inflation. As the gap between rebate increases and cost increase widens, it has become more difficult to maintain a viable business by bulk billing all patients.

Some practices may offer shorter appointments, spend less time with patients and increase the number of appointments per hour. The Medicare rebate is the same whether a patient spends six minutes or 15 minutes with the doctor.

Our aim at St John General Practice is to provide high-quality, individualised patient-centred care that puts our patients first, making them feel supported and respected.

If you have any questions about our fees, please do not hesitate to contact any of our friendly reception staff. We thank you for your continued support.

We have practices located in Armadale, Cannington, Cockburn, Joondalup, Kambalda, Midland, and Osborne Park.

St John General Practice offers a range of health services, including family medicine, skin checks and minor procedures, workers compensation, women’s health, men’s health, immunisations, telehealth, x-rays and pathology.

Find your local St John General Practice

Yes, we do. New patients are not eligible for bulk-billed telehealth appointments. You will be privately charged for this service if you have not been to the practice for a face-to-face GP or Urgent Care consultation in the last 12 months.

You can request a medical certificate at the time of consultation with your doctor.

Yes, please call WADMS on 08 9321 9133 after General Practice consulting hours

For when it’s urgent, but not an emergency, visit St John Urgent Care. Open 8am-9pm, no appointment necessary. Fees apply.

If you are unable to attend for a scheduled appointment, please contact us to cancel or change your appointment time. A fee will be charged for failure to attend or for cancellation with less than one hour’s notice.

Please see the Patient Information Guide for more information.