When is it an emergency?

Calling Triple Zero (000)

You should call Triple Zero (000) if the situation is an emergency

Triple Zero (000) is the number to call for ambulance, police or fire services in an emergency. Always remember, getting medical help quickly for a medical emergency can save a person’s life.


Do I need an ambulance?

If it’s an emergency, it’s best to call Triple Zero (000) rather than drive to hospital. Not only is it safer, paramedics can start treating a patient when they arrive. While every Triple Zero (000) caller is given assistance, it is important to remember that this number is for emergencies only. If you are unsure, call Triple Zero (000) and have the situation assessed.

You should call Triple Zero (000) if you or someone else is experiencing the following symptoms:

  • Chest pain or tightness
  • Breathing difficulties
  • Uncontrollable bleeding
  • Severe burns
  • Poisoning
  • Unconsciousness or seizures
  • Numbness or paralysis
  • A life-threatening injury
  • On-going fever in infants
  • Unresponsive

COVID-19 Alert

If you suspect you have COVID-19 (Coronavirus) or are experiencing flu or viral symptoms, please call us before attending a centre.

What happens when I call Triple Zero (000)?

When you call Triple Zero (000) you will be asked; "Do you require Police, Fire or Ambulance?". When you are transferred to Ambulance, you may be asked the following questions:

  1. What is the address of the emergency? A street address or landmark is helpful.
  2. What is the telephone number you are calling from? This is in case your call drops out or further information is required.
  3. Tell me exactly what has happened? Provide a brief description of the problem.
  4. How old is is the patient? If unknown, you can estimate their age.
  5. Is the patient awake (conscious)? Yes or no answer required.
  6. Is the patient breathing? Yes or no answer required.

You will then be asked a series of further questions more specific to the situation. Answering these questions will ensure the most appropriate ambulance response is provided. You will also recieve advice over the phone to assist the patient prior to the arrival of an ambulance.

When it’s urgent, but not an emergency

St John Urgent Care centres offer high quality, medical treatment for walk-in patients with non-life threatening injuries or illnesses. Staffed by a team of highly-skilled doctors and nurses, our centres can treat a range of urgent medical needs. We are open 7 days a week until late, which means we are here when you need us.

When to come to Urgent Care

We treat a range of urgent non-life threatening injuries or illnesses. Here are some common treatments we handle.

  • ic_Bone

    Sprains or broken bones

  • ic_xraysvg


  • ic_stitches

    Stitches & glue for cuts

  • ic_BugBeetle

    Insect bites

  • ic_Eye

    Minor eye & ear problems

  • ic_flame

    Minor burns

St John WA Services

We offer a range of services from Urgent Care, General Practice, Dental and Community Transport.

General Practice

Timely, personal and affordable medical care.

Urgent Care

When it’s urgent but not an emergency. Available 7 days.


Quality and caring general, cosmetic and emergency dental.


A non-emergency community transport service.